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Reference List: Pitfalls in

Balzer-Riley, JW (1996).  Communications in Nursing.  Mosby: St. Louis

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 Beckman, HB and Frankel, RM, (1984) The Effect of Physician Behavior on Collection of Data.  Annals of Internal Medicine, 101 (5): 692-696.

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 Berger, AS (2002) Arrogance Among Physicians.  Academic Medicine, 77 (2): 145-147.

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 Caleel, RT (1986) Surgeon! Rawson Associates, NY.  P. 37.

 Lin, CT, Albertson, GA, Schilling, LM, Cyran, EM, Anderson, SN, Ware, L. Anderson, RJ (2001) Is patients’ Perceptions of Time Spent with the Physician a Determinant of Ambulatory Patient Satisfaction? Archives of Internal Medicine, 161:  1437-1442.

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 Coulehan, JL, Platt, FW, Egener, B, Frankel, R, Lin, CT, Lown, B, Salazar, WH (2001) “Let Me See if I Have This Right…”  Words That Help Build Empathy.  Annals of Internal Medicine, 135 (3), 221-227.

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 Farber, BA, Raskin, PM, Brink, DC (eds.) (1998) The Psychology of Carl Rogers.  Guilford Press: NY

Finestone HM & DB Conter, (1994) Acting in Medical Practice. Lancet ,344, Sept. 17:801-802.

Friedman, SM, Daub, C, Cresci, K, Keyser, R (1999) A Comparison of Job Satisfaction Among Nursing Assistants in Nursing Homes and the Program of All inclusive Care for the Elderly (PACE).  Gerontologist, 39 (4): 434-9.

Gawande, Atul (2002).  Complications.  Henry Holt:  NY. Pp.218-219.

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 Godolphin, W, Towle, A, McKendry, R  (2001) Challenges in Family Practice Related to Informed and Shared Decision Making.  CMAJ, 165 (4): 434-5.

 Gross, DA, Zyzanski, SJ, Borawski, EA, Cebul, RD, Stange, KC (1998) Patient Satisfaction With Time Spent With Their Physician.  Journal of Family Practice, 47 (2):133-137.

 Henry, GL (2002) Preventing Malpractice Claims:  The Power of Interpersonal Relationships.  Talk given at ACEP Scientific Assembly, Seattle, WA Oct, 2002.

 Henry, GL, and Sullivan, DJ (1997).  Emergency Medicine Risk Management.  ACEP:Dallas.

 Hickson, GB, Clayton, EW, Entman, SS, Miller, CS, Githens, PB, Whetten-Goldstein, K, Sloan, FA (1994) Obstetricians Prior Malpractice Experience and Patients’ Satisfaction With Care. JAMA, 272  (20):1583-87.

 Hostutler, JJ, Taft, SH, Snyder, C. (1999) Patient Needs in the Emergency Department:  Nurses’ and Pateints’ Perceptions. JONA 29 (1):43050.

 King, M, Novik, L, Citrenbaum, C. (1983).  Irresistible Communication:  Creative Skills for the Health Professional.  WB Saunders:  Philadelphia, PA.  pp. 24-25.

 Kipp, KM (2001) Implementing Nursing Caring Standards in the Emergency Department.  JONA, 31 (2):85-90.

 Kuhr, S (1993) Mind Your Manners. JEMS, July 1993:13-15.

 Laine, C, Davidoff, F, Lewis, CE, Nelson, EC, Nelson, E, Kessler, RC, Delbanco, TL. (1996) Important elements of outpatient care:  A Comparison of Patients’ and Physicians’ Opinions. , Annals of Internal Medicine, Vol. 125, #8:640-645.

 Lang, F, Floyd, MR, Beine, KL  (2000) Clues to Patients’ Explanations and Concerns About Their Illness:  A Call for Active Listening.  Archives of Family Medicine, 9 :222-227.

 Larsen, KM, Smith, CK (1981).  Assessment of Nonverbal Communication in the Patient- Physician Interview.  Journal of Family Practice12: 481-8.

 Levenson, RW, Ekman, P, Friesen, WV (1990).  Voluntary Facial Action Generates Emotion Specific Autonomic Nervous System Activity.  Psychophysiology27 (4): 363-384.

 Levinson, W, Roter, DL, Mullolly, JP, Dull, VT, Frankel, RM (1997) Physician Patient Communication.  The Relationship With Malpractice Claims Among Primary Care Physicians and Surgeons.  JAMA, 277 (7):553-559.

 Levinson, W & Roter, D (1993) The Effects of Two Continuing Medical Education Programs on Communication Skills.  Journal of General Internal Medicine, 8: 318-24.

 Levinson, W, Gorawara-Bhat, R, Lamb, J. (2000)  A Study of Patient Clues and Physician Responses in Primary Care and Surgical Settings.  JAMA, 284 (8): 1021-1027.

 Lipkin, M Jr (1996) Physician Patient Interaction in Reproductive Counseling.  Obstetrics and Gynecology.  88 (3 suppl): 31s-40s.

 Little, P, Everitt, H, Williamson, I, Warner, G, Moore, M, Gould, C, Ferrier, K, Payne, S  (2001) Observational Study of Effect of Patient Centredness and Positive Approach on Outcomes of General Practice Consultations.  British Medical Journal, 323, pg. 908-911.

 Locailo, AR, Lawthers, AG, Brannan TA, Laird, NM, Hebert, LE, Peterson, LM Newhouse, JP, Weiler, PC, Hiatt, HH (1991) Relation Between Malpractice Claims and Adverse Events Due to Negligence. NEJM,325: 245-251.

 London, O (1987) Kill as Few Patients as Possible.  Ten Speed Press.

 Maguire, P. (2000) Communication Skills for Doctors: Arnold, London. 119-129.

 Malloch, K, Sluyter, D, Moore, N (2000) Relationship-Centered Care:  Achieving True Value in Healthcare. JONA, 30 (7/8):379-385.

 Mangels, LS (1991) Tips From Doctors Who Have Never Been Sued.  Medical Economics, February 18, 1991: 56-64.

 Markakis, KM, Beckman, HB, Suchman, Al, Frankel, RM (2000) The Path to Professionalism: Cultivating Humanistic Values and Attitudes in Residency Training Academic Medicine, 75:141-150.

 Marvel, MK, Epstein, RM, Flowers, K, Beckman, HB (1999) Soliciting the Patient’s Agenda. JAMA 281 (3):283-287.

 Mehrabian, A, Williams, M (1969).  Nonverbal Concomitants of Perceived and Intended Persuasiveness.  Journal of Personality and Social Psychology13: 37-58.

 Morse, JM (2000) On Comfort and Comforting, American Journal of Nursing,100 (9): 34-38.

 Moyle, S. (1999) Health Care Practice and the Minimization of Patient Medical Litigation.  Australian Health Review 22 (3) 44-55.

 Nelson, AM (1997) Improving Patient Satisfaction Now. Aspen Publishers: Gaithersburg, Maryland,

 Neuwirth, ZE (1997) Physician Empathy—Should We Care? The Lancet, 350: 606.

 Nolin, CE (1995) Malpractice Claims, Patient Communication, and Critical Paths:  A Lawyer’s Perspective. Quality Management in Health Care, 3 (2): 65-70.

Northouse, LL, Northouse, PG (1998). Health Communication.  Appleton&Lange: Stamford, Ct. pp140-141. 

Patch Adams.  (1998). Universal Studios.

 Probst, JC, Greenhouse, DL, Selassie, AW (1997) Patient and Physician Satisfaction With an Outpatient Care Visit.  Journal of Family Practice 45 (5):418-25.

 Purtilo, R, Haddad, Amy (1996).  Health Professional and Patient Interaction.  WBSaunders: Philadelphia, PA.  pp190-191.

 Redelmeier, DA, Molin, JP, Tibshirani, RJ (1995) A Randomized Trial of Compassionate Care for the Homeless in an Emergency Department.  The Lancet, 345: 1131-1134.

 Rhoades, DR,  McFarland, KF, Finch, WH, Johnson, AO (2001).  Speaking and Interruptions During Primary Care Office Visits.  Family Medicine, 33 (7): 528-32.

Roter, DL and Hall, JA (1993).  Doctors Talking With Patients/ Patients Talking With Doctors.  Auburn House:  Westport, CT.

 Roter, DL, Hall, JA, Kern, DE, Barker, LR, Cole, KA, Roca, RP (1995) Improving Physicians’ Interviewing Skills and Reducing Patients’ Emotional Distress.  Archives of Internal Medicine, 155: 1877-1884.

 Roter, DL, Stewart, M, Putnam, SM, Lipkin, M Jr., Stiles, W, Inui, TS (1997) Communication Patterns of Primary Care Physicians.  JAMA, 277 (4): 350-356.

 Schuster PM (2000).  Communication The Key to the Therapeutic Relationship.  FADavis:  Philadelphia, PA.  p. 108.

 Strauss, RW & Strauss SF (1997) Conflict Management.   In Salluzzo, RF, et al (eds.) Emergency Department Management:  Mosby, NY.

 Shapiro RS, Simpson, DE, Lawrence, SL, Talsky, AM, Sobocinski, KA, Schiedermayer, DL (1989) A Survey of Sued and Nonsued Physicians and Suing Patients.  Archives of Internal Medicine, 149: 2190-2196.

 Sherer, M & Rogers, RW (1980). Effects of Therapist’s Nonverbal Communication on Rated Skill and Effectiveness. Journal of Clinical Psychology, 36 (3):696-700.

 Shugars, DA, DiMatteo, MR, Hays, RD, Cretin, S, Johnson, JD (1990).  Professional  Satisfaction Among California Dentists.  Journal of Dental Education, 54 (11): 661-9

 Smith, RC, Lyles, JS, Mettler, JA, Marshall, AA, Van Egeren, LF, Stoffelmayr, BE, Osborn, GG, Shebroe, V. (1995) A Strategy for Improving Patient Satisfaction by the Intensive Training of Residents in Psychosocial Medicine:  a Controlled, Randomized Study.  Academic Medicine, 70 (8) 729-732.

 Spiro, H, McCrea Curnen, MG, Peschel, E. and St. James, D (1993).  Empathy and the Practice of Medicine.  Yale University Press:  New Haven.

 Stewart, M, Brown, JB, Weston, WW, McWhinney, IR, McWilliam, CL, Freeman, TR (1995).  Patient Centered Medicine:  Sage Publications: Thousand Oaks, CA.

 Strecher, VJ (1983) Improving Physician Patient Interactions:  A Review.  Patient Counseling and Health Education, 4 (3):129-136.

 Suchman, AL, Markakis, K, Beckman, HB, Frankel, R (1997) A Model of Empathic Communication in the Medical Interview.  JAMA, 277 (8):  678-682.

 Thom, DH.  (2001) Physician Behaviors That Predict Patient Trust.  Journal of Family Practice, 50 (4):323-328.

  Virshup, BB, Oppenberg, AA, Coleman, MM (1999) Strategic Risk Management:  Reducing Malpractice Claims Through More Effective Patient Doctor Communication.  American Journal of Medical Quality, 14 (4):153-159.

 Weston. WW (2001) Informed and Shared Decision Making:  The Crux of Patient Centered Care.  CMAJ, 165 (4):438-9.

 White, AA (1999) Compassionate Patient Care and Personal Survival.  Clinical Orthopedics, 361:250-260.

 Zinn, W. (1993).  The Empathic Physician.  Archives of Internal Medicine, 153:306-312.



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Last modified: 02/23/10